Privacy Policy

Privacy Policy

SECTION 1 – WHO IS RESPONSIBLE FOR MANAGING MY INFORMATION?

www.americanpan.com and all websites operated and/or produced in relation to it are operated and maintained by:

American Pan Company (a US Corporation)

417 E. Water Street
Urbana, Ohio 43078

Tax ID#: 31-1136974

“we” “us” “our”

This is our Privacy Policy, and it explains how we collect, use, share and protect your personal data.

We are responsible for the collection and proper management of any personal information you submit. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Policy.

SECTION 2 – WHAT INFORMATION DO WE COLLECT?

If you choose to buy any products or services from us or make a query about buying products or services from us, we will collect details that you provide in relation to your purchase or query.

Information held is likely to include your name, contact details, payment details, details relating to your company, information about your purchase, order, or query, and any additional information we may need to help meet your specific requirements.

We also collect website usage information and do this using “cookies” and other technologies to collect information when you visit our site(s), view our online advertisements or promotions, or use our mobile applications or other services. The following are examples of information we may collect with these technologies:

• information about your device browser and operating system
• IP address
• web pages you view
• links you click
• information about the way you use the application

For further information about cookies and online technologies and how we use them, please see our Cookie Policy.

We may also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your data relating to use of our website to calculate the percentage of users accessing a specific website feature; however, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, gender, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

SECTION 3 – HOW DO WE USE YOUR INFORMATION?

The information you provide may be used in a number of ways, for example:

• to enable us to provide the products you have ordered
• to enable us to provide related support services
• for statistical purposes when we evaluate our range of services
• to personalize repeat visits to our websites or inform you about issues
• to tell you about other products and services we think may be of interest to you (see below)
• to manage customer service queries
• to develop new products and services
• to process payments
• to protect against or identify possible fraudulent transactions
• to create and manage your account
• to enforce our Terms and Conditions and otherwise manage our business
• to help us provide details or information you may have requested
• to create reviews of our products and services

SECTION 4 – ON WHAT LEGAL BASIS WILL WE PROCESS YOUR INFORMATION?

We will always process your personal information on lawful grounds and, in particular, on one or more of the grounds set out below:

Performance of a Contract
If you are purchasing products from us, we will use the details that you give to provide those products to you. This information is likely to include your name, contact details, email address, payment details, information relating to your company and about your order, and any additional information we may need to help meet you or your company’s specific requirements and to provide the products or services ordered.

If you do not provide us with the information set out in this paragraph, then we may not be able to provide you with the products/services you have ordered.

Legitimate Interest
We want to give you the best possible customer experience whilst respecting your privacy.

We may use your name and contact details to tell you about our own products and services which we think may be of interest to you. You can ask us to stop doing so at any time, including by following the opt-out links within any marketing communication sent to you or by contacting us as set out in this Notice. Where you do so, we may still continue to communicate with you on other grounds, such as to provide you with our services.

In particular, when you provide your details to us you may be asked to indicate your preferences for receiving direct marketing communications from us via media such as email or telephone.

We may also use some of your personal information to administer the provision of our services for statistical purposes when we evaluate our range of services.

We may also share your details with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

Data privacy law allows these uses as part of our legitimate interest in understanding our customers, marketing our services to them, helping us to provide them with the highest levels of service, providing continuity of service and provided that this does not override your own interests and fundamental rights.

Legal Rights
We may also make use of your personal data to the extent required to establish, exercise, protect or defend our legal rights, enforce our terms, and to take legal advice.

Consent
We may ask your consent to share your name and contact details with selected third parties so that they can tell you about their products and services or so that we can share details of their products or services with you.

You can withdraw your consent at any time. Where you do so, we may continue to communicate with you on other grounds, such as to provide you with our services.

You may also expressly instruct us to pass your information to or share your information with a third party.

Legal Obligation, Law Enforcement, and Compliance
We may also use and disclose your personal data for compliance purposes, as required by any legal, regulatory, law enforcement, judicial, professional, or taxation authority and to the extent that we are required to do so by law, regulation, or court order.

SECTION 5 – WHO WILL YOU SHARE MY INFORMATION WITH?

In order to provide you with the products and services that we offer and/or which you have ordered, we may share your information with:

• our service providers
• other members of our group of companies and their service providers, which may include group companies outside of Europe (see also section 6 below)
• payment services providers
• credit/debit card companies
• other third parties who we may need to work with to deliver services or goods or fulfil orders on your behalf (for example, couriers, hauliers, and other suppliers)

We may also use, share, and disclose your personal data without your permission:

• in connection with any legal proceedings or claims or prospective legal proceedings or claims
• to legal, judicial, regulatory, law enforcement, public health, professional standards, and taxation authorities
• to prevent/detect crime
• to take legal advice
• to establish, exercise, protect, enforce, or defend our legal rights

SECTION 6 – HOW DO YOU MANAGE MY INFORMATION?

We are part of a multi-national group of companies and have facilities in a number of countries which include: the UK, the USA, Brazil, Colombia, Mexico, Canada, Sweden, Turkey, Germany, Romania, Spain, and Ireland. Your personal data may be processed in these countries for the purpose of providing the products or services you or your company require.

We may also from time to time appoint other members of our group of companies, or third-party service providers, to help us manage efficient systems within the business. Some of these systems may, for operational reasons, be located in countries other than the one in which you are based.

We will only transfer your information to service providers who help manage our systems or to other group companies: (a) where we are satisfied that this is lawful and that adequate levels of protection are in place to protect the integrity and security of any information being processed; and (b) in a manner which is fully compliant with all applicable privacy laws.

If we process your personal data outside of Europe or transfer it to service providers or to group companies which are not based in Europe, then we will always do this lawfully and using a lawful method of transfer.

SECTION 7 – UPDATING YOUR DETAILS?

If you would like to update any of your details or to change any of your preferences relating to the way in which we may use your information for direct marketing, then please update your user preferences or send an email to [email protected].

SECTION 8 – HOW LONG WILL WE HOLD YOUR INFORMATION FOR?

We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.

SECTION 9 – YOUR RIGHTS

You have the right to ask us at any time:

• to confirm whether we hold any of your personal data
• to send you a copy of any personal data that we hold about you
• to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete
• to delete (to the extent possible) any of your personal data, where we are required by law to do so
• to stop processing your personal data, where we are required by law to do so
• to let you have a portable copy of the personal data we hold about you, where we are required by law to do so
• to stop processing any of your personal data that we process on the basis of our legitimate interests
• to stop sending you marketing material (however, please note that we may continue to send you service related (i.e. non-marketing) communications, such as email updates)

We do not use your personal data for the purpose of profiling.

When we process your personal data on the basis that you have given us your consent to do so, then you may contact us at any time to withdraw your consent.

If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at [email protected].

SECTION 10 – DOES THE NOTICE APPLY TO LINKED WEBSITES?

Our websites may contain links to other websites. This privacy policy only applies to this website; therefore, when you link to other websites, you should read their own privacy policies.

SECTION 11 – WHEN DO YOU MONITOR TELEPHONE CALLS?

We do not currently record telephone calls you may have with members of our staff.

SECTION 12 – HOW DO WE UPDATE THIS PRIVACY POLICY?

We keep our privacy policy under regular review, and we will place any updates on our webpage.

SECTION 13 – WHO CAN I CONTACT IF I HAVE QUERIES ABOUT THIS PRIVACY POLICY?

You can contact us directly if you have any questions about our privacy policy or information we hold about you.

Please write to us at [email protected].

If you are dissatisfied with our handling of any query or complaint, you have the right to raise concerns with the European Data Protection Board: https://www.edpb.europa.eu/edpb_en.

Cookie Policy

This Cookie Policy provides detailed information on how our websites ensure the security of personal information and the protection of rights of visitors and users of the websites (hereinafter – the “Visitors”, “You”) while you use our websites and the content on it.

SECTION 1 – WHAT ARE COOKIES

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

SECTION 2 – WHY WE USE COOKIES

We use cookies for the following purposes:

• To ensure efficient and safe functioning of the Site. We use cookies to enable and support our security features and to help us detect malicious activity on our Site.
• To understand, improve, and research products, features, and services, including when you access our Site from other websites or devices such as your computer or your mobile device.
• To recognize the returning visitors of the Site. Cookies help us show you the right information and personalize your experience. Cookies also help by avoiding re-registration or re-filling of the information by you each time you visit the Site.
• To analyze your habits so that the functioning of the Site would be convenient, efficient, and would conform to your needs and expectations.
• To measure the flow of the information and data being sent to our Site. We use the cookies for accumulation of statistical data about the number of users of the Site and their use of the Site.
• For targeting and advertising. By using the cookies, we may collect information so that only relevant content is displayed for the browser by creating different target groups. We may use cookies to show you relevant advertising both on and off our Site.

SECTION 3 – CONSENT

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You can do this through your browser (Internet Explorer, Google Chrome, etc.) settings. Each browser is a little different, so be sure to look at your browser’s “help” menu to learn the correct way to modify your cookies.  If you use your browser settings to block all cookies, including essential cookies, you may not be able to access all or parts of our website.

SECTION 4 – COOKIE POLICY UPDATES

We may update this Cookie Policy from time to time to reflect, for example, changes to the cookies we use for operational, legal, or regulatory reasons.  For this reason, we recommend you periodically visit our Site, where you will always find the latest version of this Cookie Policy.

SECTION 5 – MORE INFORMATION

If you have any questions about our use of cookies or other technologies, please email us at [email protected].